Refund Policy for QuantoniumX.com
Effective Date: 20.05.2025
Last Updated: 20.05.2025
Website: https://www.quantoniumx.com
Operated by: FOP Malakov Oleksandr Oleksandrovych
Payment Processor: Paddle.com Market Ltd
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1. Overview
QuantoniumX is committed to providing high-quality digital products and experiences. As our offerings include instant access to downloadable and streamable content, we maintain a clear and fair refund policy in compliance with consumer protection laws and digital commerce standards.
All payments made on QuantoniumX.com are processed securely through our Merchant of Record, Paddle.com, which handles all billing, invoicing, taxes, and refund requests on our behalf.
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2. Eligibility for Refunds
We offer refunds under the following conditions:
• Duplicate Purchase: If you were accidentally charged more than once for the same product or upgrade.
• Technical Issues: If you experience a verified technical issue that prevents access to the product, and we’re unable to resolve it within a reasonable timeframe (usually 3 business days).
• No Access Provided: If access to the product was not delivered after payment was confirmed, and our support team fails to provide it within 3 business days of contact.
• Refund Requested Within 14 Days: In accordance with EU digital goods regulations, you may be eligible for a refund if requested within 14 days of purchase, provided that you have not yet accessed or downloaded any part of the product.
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3. Non-Refundable Situations
We do not provide refunds in the following cases:
• If the product has already been accessed, downloaded, or used.
• If the user simply changes their mind after purchase.
• If dissatisfaction is based on subjective expectations, rather than product functionality or delivery.
• For misuse of access credentials or sharing with third parties (which may also result in account suspension).
• For purchases made more than 14 days prior to the refund request.
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4. How to Request a Refund
All refund requests must be submitted through Paddle’s Support Portal, as they are the Merchant of Record.
You can request a refund at:
https://paddle.net/ or via your purchase receipt email.
Alternatively, you may contact our support team at:
We will assist you or forward your request to Paddle where necessary.
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5. Processing Time
Refunds are typically processed within 5–10 business days depending on your bank or payment method. You will receive confirmation once the refund is issued.
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6. Legal & Jurisdiction
This policy is governed by the laws of the United Kingdom and applicable international e-commerce regulations, as Paddle.com operates under UK jurisdiction.
For more details, please refer to:
https://paddle.com/legal-buyers/
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7. Contact
If you have questions about this policy, please contact us:
Email: support@quantoniumx.com
Business Owner: FOP Malakov Oleksandr Oleksandrovych